Welcome to Heaven Flowers ("we", "our", "us") — a B2B eCommerce platform designed to connect flower sellers and buyers for seamless trading.

This Privacy Policy explains how we collect, use, share, and protect your personal and business information when you use our application, services, and website.

1. Information We Collect

We collect the following types of information:

a. Account Information

• Business name, address, VAT/tax number
• Contact name, email address, phone number
• Passwords and login credentials

b. Transaction Data

• Order details (product, quantity, price)
• Billing and payment information
• Delivery and logistics details

c. Communication

• Messages between buyers and sellers
• Support tickets and inquiries

d. Technical Information

• Device and browser information
• IP address
• Usage logs and session data

2. How We Use Your Information

We use the information we collect to:

• Provide and manage your access to the Heaven Flowers platform
• Process orders and facilitate transactions between users
• Communicate with you regarding your account, orders, or inquiries
• Improve our platform’s functionality, security, and user experience
• Prevent fraud and ensure compliance with applicable laws

3. Sharing Your Information

We may share your data with:

• Other registered users (only to complete transactions)
• Payment service providers
• Delivery and logistics partners
• Legal or regulatory authorities (when required)
• Third-party service providers (e.g. hosting, analytics) under strict confidentiality agreements

We do not sell or rent your personal data to third parties.

4. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to regulatory and contractual obligations)
• Object to or restrict certain types of data processing
• Withdraw consent where applicable

To exercise these rights, please contact us at [Insert Contact Email].

5. Data Security

We implement industry-standard security measures to protect your data. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data as long as your account is active or as needed to:

• Fulfill legal, accounting, or reporting requirements
• Resolve disputes
• Enforce our terms

7. Cookies and Tracking

We may use cookies and similar technologies to enhance user experience, analyze performance, and support security.

You can manage cookie settings through your browser preferences.

8. Children’s Privacy

Our platform is intended for business use by individuals 18 years or older. We do not knowingly collect personal data from children.

9. International Transfers

Your data may be stored and processed in servers outside your country. By using our platform, you consent to such transfers, subject to appropriate safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or app notification.

11. Contact Us

If you have any questions about this policy or your personal data, please contact us at:

Heaven Flowers
Email: kholood-09@hotmail.com
Address: Contact-location 2072 Pinnickinick Street, WA 98370